Refund & Returns Policy

Refunds and Returns Policy
Effective Date: November 15, 2024

At EyeShieldGlasses.com, operated by Mario’s Tech, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our Refunds and Returns Policy is designed to make the process straightforward and fair for both parties.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused, in its original condition, and include all original packaging, accessories, and documentation.
  • Products that have been used, damaged (not due to shipping), or altered are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, details of the item(s) to be returned, and the reason for the return.
  2. Approval: Once your request is reviewed and approved, you will receive detailed instructions on how and where to send the returned item(s).
  3. Ship the Item: Pack the item securely and send it to the provided return address. You are responsible for the return shipping costs unless the product is defective or the wrong item was sent.

3. Refund Policy

a. Refund Eligibility

Refunds will only be issued for:

  • Items returned in accordance with the conditions outlined above.
  • Defective items or items damaged during shipping.

b. Refund Amount

  • Refunds are processed for the purchase price of the item(s) only. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or wrong product sent).
  • If applicable, any discounts applied during purchase will be factored into the refund amount.

c. Refund Timeframes

  • Refunds are processed within 7–10 business days of receiving and inspecting the returned item(s).
  • Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

4. Exchange Policy

  • Exchanges are available for defective or damaged items or if you received the wrong product.
  • To request an exchange, contact us at [email protected] with your order details and the reason for the exchange.

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards or promotional items.
  • Items not returned within the 30-day return period.

6. Shipping Costs for Returns

  • You are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., defective or wrong product).
  • If you are returning an item for a refund, the shipping cost from the original purchase will not be reimbursed.

7. Damaged or Defective Items

If you receive an item that is damaged or defective:

  1. Notify us immediately at [email protected] with your order number and photos of the damaged or defective item.
  2. We will arrange for a replacement or refund at no additional cost to you.

8. Lost or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account or payment provider for pending transactions.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have not received your refund, contact us at [email protected] for assistance.

9. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please contact us:

We are here to help ensure your shopping experience with EyeShieldGlasses.com is exceptional.

Thank you for choosing Mario’s Tech!